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It is well known that the working environment of fully automatic car wash machines is extremely harsh, exposed to wind, sun, and wastewater. Therefore, after-sales support from the manufacturer is crucial for operators.
Zhengheng provides every customer with complete technical support and lifelong after-sales service to ensure the equipment operates stably and efficiently over the long term, eliminating any concerns during operation.
After-Sales Services:**
1. Upon receiving customer feedback, the company first assists in resolving issues remotely. If the problem cannot be resolved remotely, a specialist will be dispatched to the site within 24 hours, with urgent cases prioritized.
2. Customers can opt to add networking functionality. If the car wash machine encounters an abnormal state, it will directly notify the manufacturer. Alternatively, the manufacturer can retrieve real-time operational data as needed. In case of malfunctions, remote diagnosis and troubleshooting can be performed online.
3. Regular follow-ups to inspect and supervise equipment maintenance, along with preventive checks to eliminate potential faults before they arise.
4. Zhengheng provides a one-year warranty (specific terms depend on the contract). After the warranty expires, the company continues to offer spare parts, repairs, and other paid services.
Zhengheng’s product line includes tunnel car wash machines, reciprocating car wash machines, unattended car wash machines, bus wash machines, and construction vehicle wash machines. Core components are sourced from top-tier domestic and international manufacturers, and each unit undergoes multiple rounds of testing to ensure stable and reliable performance after installation. The comprehensive after-sales service system eliminates customer concerns, allowing fully automatic car wash machines to bring greater convenience to life.
