
AFTER-SALE SERVICE
Service Commitment
Assist in selecting equipment based on user needs and local conditions, providing analysis and recommendations for device selection.
The plan can be designed with targeted specificity based on the user's geographical location, site conditions, usage habits, etc.
The factory layout can be planned for users based on their specific conditions, construction scale, etc.
The document provides reference suggestions and reference materials for user project feasibility reports and other related documents.
Technical consultation can provide users with free technical consultation.
Product arrival and inventory
When the equipment arrives, experienced technicians will be dispatched as needed to do a thorough inventory of the goods and prepare for installation.
Installation and commissioning
During the equipment installation and commissioning period, our company's structural, mechanical, and control technicians will closely and comprehensively follow up on the installation, testing, commissioning, and trial operation of the supplied goods according to the promised time.
TRAINING
Provide comprehensive and detailed training for user operation, maintenance, and management personnel.
Win Time Service
During the operation of the equipment, if there is a malfunction, we will rush to the scene for handling within 24 hours after receiving notification, and in case of emergency, we will rush to the scene within 4 hours.
Remote service
Utilize remote diagnosis function to perform remote diagnosis and troubleshooting through network means.
Tour service
After the equipment is delivered for use, our company will conduct regular follow-up visits and provide on-site patrol services. On the one hand, we will help users conduct patrol inspections, supervise and maintain the equipment maintenance situation. On the other hand, we will conduct preventive inspections and deal with foreseeable problems to eliminate potential faults in the bud and ensure the good use and stable operation of the equipment.
life service
After the warranty period expires, we are responsible for providing lifelong accessories, repairs, and paid services for the equipment.